Privacy Policy – Chase Sports Massage
Effective Date: 01/11/2023
 

At Chase Sports Massage, your privacy and the confidentiality of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
 

Who we are?

Chase Sports Massage is a sports massage therapy service based in Cannock, Staffordshire. We provide professional massage services to help individuals improve mobility, relieve pain, and support recovery.

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Booking platforms and data storage

We use the following third-party platforms to manage bookings and client records:

• Cliniko: Used to store all client treatment notes and health information.

• Treatwell: Used for appointment booking and client communication.

All clinical notes and sensitive client health information are stored securely within Cliniko's cloud-based platform. No treatment data is stored directly on personal devices such as laptops.

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What information do we collect?

We may collect and process the following information:

• Full name, contact details (email, phone number)

• Date of birth

• Medical history and current health information

• Treatment notes and progress records

• Appointment history

• Payment information (processed via Treatwell or other third-party payment providers)

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Why do we collect your data?

We collect your information to:

• Provide safe and effective massage therapy treatments

• Manage appointments and bookings

• Maintain accurate clinical records in line with legal and professional requirements

• Send appointment reminders or updates (if you’ve opted in)

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How is your data stored

• Cliniko: All client records and health information are stored securely and encrypted. Cliniko is GDPR-compliant and based in Australia, with strict privacy and data protection policies.

• Treatwell: Handles appointment scheduling, client messaging, and may collect contact details and appointment data.

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Sharing your data

We do not sell or share your personal data with third parties for marketing purposes.

Your information may only be shared:

• With your explicit consent

• When legally required (e.g., safeguarding, court orders)

• With healthcare professionals, if necessary and with your consent

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Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (in some circumstances)

• Withdraw consent for data processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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How long we keep your data

We retain client treatment records for 7 years (or until the age of 25 for minors), as required by professional and legal standards. After this period, records are securely deleted.

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Security

We take data security seriously and ensure that all platforms used (e.g., Cliniko, Treatwell) employ encryption, secure servers, and comply with GDPR standards. Access to your data is limited to those directly involved in your care.

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Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

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Chase Sports Massage
Email: tom@chasesportsmassage.co.uk
Phone: 07752 304718
Address: Greenside Golf, Progress Drive, Cannock, WS11 0AH